Retail Ld Jays Shop Eaton Cent (Toronto, ON, CA)

1 week ago 21

Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.

Are you up for the challenge and the fun?  If so, consider the following opportunity!


Jays Shop is looking for passionate and strong leaders to join our team for the 2022 baseball season. Our team-driven culture and stimulating atmosphere has established Jays Shop as the leading destination for Toronto Blue Jays official team merchandise and an essential element of the overall fan experience.

We are seeking Retail Leads who have the desire to champion a winning team, both on and off the field. In this position, you will have the opportunity to develop and motivate Jays Shop team members as we create unforgettable fan moments, building lasting relationships, and provide an unparalleled experience by outfitting fans as they unite in the ever-growing Blue Jays community.

If you are passionate about baseball and leadership, are seeking a new and exciting challenge, and want to play a role in delivering world class service to Toronto Blue Jays fans, we want to hear from you!

Please note this is a contract position for the baseball season, with the possibility of extension.


  • Support retail management in motivating Sales Associates to achieve the fan service and sales goals of the merchandising department.
  • Ensure that retail staff are engaging all fans according to WE CARE values, to create a positive and welcoming experience for all fans that visit Jays Shop.
  • Responsible for carrying out the general operation of the store in the most professional, organized, and profitable manner.
  • Open and/or close store as required and complete end of day paperwork and reconciliation.
  • Responsible for cash handling at the point-of-sale and with daily deposits, in addition to financial reporting relating to daily sales.  
  • Assist with the training of new staff and further coaching and development of on-roster team members.
  • Comprehensive understanding of all systems, products, and services available at Jays Shop.
  • Maintain sufficient levels of inventory in the store and restock/remerchandise as needed to maximize sales potential.
  • Address any Jays Shop, fan, or staff matter in a confident and professional manner; finding solutions to avoid further escalation of matters.
  • Accountable for maintaining store standards for visual merchandising, cleanliness, and health and safety of staff and fans.
  • Understand, follow, and exhibit all Jays Shop, Toronto Blue Jays, and Cadillac Fairview policies and procedures.
  • Any other duties required.


  • Previous retail and/or customer service experience required; experience in a leadership or supervisory role preferred.
  • Excellent oral and written communication skills complemented by a friendly and professional demeanor.
  • A commitment to service excellence and fan satisfaction.
  • Sound decision-making and conflict resolution skills.
  • Organizational competency, ability to multi-task, and manage time and resources effectively.
  • Must be able and interested in supporting a team environment and adhering to the Toronto Blue Jays Mission and Policies.
  • May be required to work Toronto Blue Jays home games and other Rogers Centre concerts and events.
  • May be required to stand for 8+ hours consecutively.
  • Must be legally able to work in Canada.
  • Ability to work a flexible schedule including evenings, weekends, and holidays is required.

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19 or undergo regular testing. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Toronto Blue Jays on a case by case basis.

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Schedule: Part time

Shift: Variable

Length of Contract: 8 Months

Work Location: 1 Blue Jays Way (210), Toronto, ON

Travel Requirements: None

Posting Category/Function: Retail (In Store / Hourly) & Sales and Service

Requisition ID: 253402

Posting Notes:  Rogers Sports & Media

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