QC - 2022 Field Services Business Intelligence Analytics Developer Internship (Toronto, ON, CA)

3 months ago 162

Req Id: 316001 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

Using innovative operational theory, tools and techniques, the Field Services team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, and IPVPN.

Are you looking for a fun and amazing career opportunity next summer? One that provides you with advanced eligibility to join our best-in-class Field Services Graduate Leadership Program upon graduation?

We are looking for talented and enthusiastic individuals to join our Field Services Business Intelligence team next summer.  As a Business Intelligence Analytics Developer, you will be working with vast datasets from the entire customer experience value chain to uncover new insights and identify opportunities to provide an even better customer experience.  If you are passionate about operational excellence and providing a great customer experience, then the Field Services Operations BI team is the place for you.

The Field Services Business Intelligence team is responsible for developing, maintaining and using data to drive insights to improve customer experience and field technician’s productivity. The team consists of business analysts for analyzing data, developers for sourcing and maintaining data, and programmers for data visualization, ELT activities and AI model development. Throughout your internship you will have the opportunity to work with these teams, amongst many others, to support our Field Services team members with impactful insights and solutions that help us continue to transform the business

Big Data is a Big Deal:

If you're the type of person that has a strong sense of curiosity and is energized by solving complex puzzles, then this role is the perfect opportunity to strengthen your analytical skills.  With nearly limitless sources of data at our fingertips, the Field Services Operations Business Intelligence team collects and analyzes data on network and product performance, uses data such as GPS to optimize resource utilization across a workforce of nearly 10,000 people and develops tools to facilitate and elevate the technician and field management teams. The teams findings help prioritize key technology investments and ensures major strategic decisions are always data driven.  This is a terrific opportunity to build your project management skills and gain experience working with new, cutting-edge BI technologies.

How the Program Works:

This is a three month structured program where you will be working in teams to tackle your assigned consulting project. All projects are designed to maximize your learnings across various facets of Field Operations, and to provide you with opportunity to network and connect not only with grad peers, but also with the Bell Executive Leadership team.   You will be working closely with our operational teams to understand the business and working with large sets of data in Hadoop, SAS/SQL and/or python to present a comprehensive and data-driven solution/suggestion that addresses the business need behind your teams’ project.

Why Join the Program:

  • Benefit from extensive training and ongoing support from Bell leaders and Executives
  • Interact with an amazing peer-to-peer grad and alumni support network
  • Foster programming skills in Python with opportunities to explore ML modelling
  • Manipulate large complex datasets in Hadoop and/or SQL to identify new insights
  • Unique opportunity to present your project to the Bell Executive Leadership team
  • Advanced opportunity to join our best-in-class Graduate Leadership Program upon graduation
  • Opportunity to develop your analytical, problem-solving and leadership skills with real, customer-facing challenges

What our Interns are Saying:

“What I enjoyed most about my 3 months at Bell was the variety of experiences offered in a short span of time. From gaining firsthand knowledge about front line work to helping solve a real-life business problem, I was able to interact with and learn from people in numerous roles and departments.”

“The best part of the summer was the autonomy offered to interns which allowed us to put academic and on-the-job knowledge to work on our project - it was challenging but very rewarding.”

What we’re Looking for:

  • Successful students working towards a Bachelor’s degree in Engineering, Computer Science, Business, Operations Research or Mathematics with a planned graduation date of spring 2023
  • Highly analytical with an understanding of the basic principles of working with large and complex data sets
  • Experience with querying languages such as SQL
  • Experience with software development/programming languages such as Python
  • Ability to leverage insights and opportunities from data and metrics to build strategies and make recommendations
  • Demonstrated initiative, leadership and a passion for learning new skills
  • Strong work ethic and persistence in the face of challenges and opportunities
  • Demonstrated curiosity and ability to learn quickly, with an ability to manage multiple projects and priorities
  • Excellent interpersonal and communication skills (verbal and written)
  • Bilingual (English/French) is an asset 

Key information:

  • Internship term: May to August 2022
  • Competitive compensation
  • Job Location: Montréal or Toronto
  • Successful participation in this program will provide you with advanced eligibility to join our best in class Graduate Leadership Program resulting in a permanent position with Bell upon your graduation

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management 
Job Status: Intern 
Job Location: Canada : Quebec : Montreal 
Application Deadline: 10/31/2021 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: CanadaON, Toronto

Bell, one of Canada's Top 100 Employers.

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