Counsellor Wellbeing-Reg. PTU (Calgary, AB, CA, T3G2L5)

1 week ago 20

COVID-19 screening questions will be asked and documented during the interviewing process. Hiring decisions will require, among other criteria, a determination of low risk based on the answers.

Requisition ID:  163171 

Career Group:  Store Careers 

Job Category:  Retail - Grocery 

Travel Requirements:  0 - 10%

Job Type:  Part-Time

Country: Canada (CA) 

Province: Alberta  

City: Calgary

Location: 8833 Crowfoot Safeway 

Postal Code: T3G2L5 

Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.  

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawton’s Drug Stores or another of our great banners but we are all one extended family. 

All career opportunities will be open a minimum of 5 business days from the date of posting.


The Wellbeing Counsellor is the in-store expert with respect to the Natural Source and Wellbeing product sections.  The Counsellor will provide customer counselling and education with respect to a variety of health and wellbeing related topics (e.g. natural/herbal remedies, natural/organic food products, gluten free foods, sports nutrition, healthy eating, etc.).  In addition, the Counsellor will counsel customers and assist them in making choices from the products available in the Natural Source and Wellbeing sections.  The Counsellor will insure operational excellence in retail merchandising, inventory management and customer relations while achieving budgeted financial results. Actively contributes to an environment of employee and customer engagement.

Job Description

People Leadership
• Create a coaching and development culture for all employees
• Manage direct reports including: selection, orientation, training and development, performance management, succession planning and compensation
• Responsible for ensuring the communication of operational requirements/changes to department employees
Customer Offering
• Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
• Provide customer service to exceed customer needs
• Ensure customers are aware of our extensive selection of products
• Guide customers through their natural source product purchases and advising them on other products that can work in synergy
• Receive orders
• Merchandise department 
• Look for ways to motivate the needs of customers and discover a new range of products
• Execute winning conditions 
• Communicate regularly with the Wellbeing team including pharmacist, chef, dietitian, employees and management
• Attend meetings as needed
• Partner with employees to promote health and Wellbeing in-store and act as a resource for the same
• Promote wellbeing products and services through in-store and in-community presentations and programs
Policy/ Regulatory Adherence
• Ensure all applicable company policies and procedures are communicated and adhered to
• Responsible for ensuring that OH&S, Food Safety and other regulatory requirements and procedures are implemented and maintained
• Perform department administrative duties as required
• Manage department budget
• Responsible to ensure efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs
Personal/ Professional Development
• Thoroughly understand all relevant company programs, attend and deliver training as required
• Maintain knowledge of current industry trends and be available for training offered by suppliers to improve skills
Employee Relations
• Be known as a manager who actively supports an environment of positive employee relations
Other Duties
• Coordinate maintenance of department equipment and repairs • Provide feedback for continuous improvement
• Have the ability to create action plans to improve the department operations and employee performance
• Support all company initiatives, programs and standards
• Other duties as required

Job Requirements

• Above average communication skills (both oral and written)
• Exceptional listening skills
• Excellent presentation skills
• Proficient use of the Microsoft office Suie
• Scheduling and direction of employees
• Ordering and Inventory control 
• Bilingual
• Registered Holistic Nutritional Consultant / Registered Dietitian
• High school diploma
• Full knowledge of department operations

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.

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