Analyst, Business Intelligence (Toronto, ON, CA)

1 month ago 31

Req Id: 317631 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.

Job Title: Analyst, Business Intelligence

Are you ready to grow your career by taking on a new role at Bell? We always look for qualified internal applicants within our own team to support their development.  

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property. 

The Customer Operations team is a fast paced, dynamic, customer focused team which also strives to accelerate professional growth and development through career mobility. 

Within the Customer Operations Business Intelligence team, our people are empowered to make big things happen supported by growth, training and personal development opportunities. Being at the forefront of strategy, planning and execution, we are always in need of talented people who like to get things done. As a member of our team, you will have endless opportunities to collaborate with other like-minded professionals that are passionate about contributing to Bell’s goal to be recognized by customers as Canada’s leading communications company. 

The Next Best Action Management team is building, maintaining and optimizing business logic that drives what actions are to be presented in different customer touch points.  As Bell rolls out its use of next best action tools across multiple channels, you will use your analytical skills to build the right set of business rules to deliver the best action, at the right time, for each individual customer situation. 

This is a terrific opportunity to be in on the ground floor of one of the most significant strategic mandates within Bell. 

Job Duties/Accountabilities :

  • Work in virtual teams with Customer Operations, Marketing, Pricing and IT Specialists to create dashboards and reports to help optimize the targeting of recommendations to customers
  • Enable marketing teams to regularly measure campaign performance and consumer trends to maximize marketing effectiveness and directly improve business performance 
  • Explore new sources of information to uncover new opportunities to improve campaigns
  • Consult with our business partners to transform business needs and challenges into data and analytical requirements
  • Analyze data to create actionable insights to better understand and identify customer behaviour, churn and loyalty opportunities
  • Investigate data/process anomalies; propose and implement solutions
  • Take full ownership and accountability for deliverables, communicate proactively and escalate when required
  • Analysis and delivery of business requests/issues/requirements, conducting quality assurance testing for all BI deliverables, and providing end user support related to project and operational Business Intelligence activities for other business units
  • Excellent leadership and communication skills required to work well with business users, other analysis teams, development teams, and IT teams
  • Work with and present to all management levels (CP2 to EVP)
  • Maintain and expand your knowledge of BI and current technology through training opportunities
  • Develop self-serve data and reporting in Tableau. Programming will be in Teradata and SAS 

Critical Qualifications/Competencies:

  • Bachelors degree in Mathematics, Computer Science, Business or equivalent experience
  • You enjoy working with analytical tools, and can communicate technical requirements and issues to non-technical team members
  • You are highly analytical and understand the basic principles of working with large and complex data sets
  • You have knowledge of, and preferably experience with, big data and/or software development, and/or developing visualization tools including but not limited to SQL and Tableau
  • Self-motivated team player with a strong work ethic and the ability to multi-task with changing priorities
  • Strong analytical and problem-solving skills
  • Excellent oral and written communication skills

Preferred Qualifications/Competencies:   

Experience in the following areas would be considered an asset:

  • Customer segmentation and analytics experience
  • Delivering projects in a consulting services firm
  • Data extraction, transformation and load
  • Experience using data visualization tools

Skills/Personal Traits:

  • Solid interpersonal skills with the proven ability to work with minimal guidance
  • Demonstrated team skills and experience managing stakeholders
  • Responsiveness
  • Planning and organizing skills
  • Flexibility and adaptability to ambiguity
  • Client and quality focused
  • Problem-solving skills

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Don Mills || Canada : Ontario : Don Mills || Canada : Ontario : Toronto 
Application Deadline: 11/04/2021 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at

Created: CanadaON, Toronto

Bell, one of Canada's Top 100 Employers.

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